Which TWO types of business events have occurred when a sales manager closes the orders log to calculate staff commissions and increases commission for all sales staff by 4%?

The correct answer identifies the events related to the internal operations of the business. When the sales manager closes the orders log to calculate staff commissions, this action reflects an internal process aimed at assessing and managing staff performance. Calculating commissions is a normal part of operating the sales function, which is driven by the internal rules and procedures of the organization.

Additionally, increasing commission for all sales staff by 4% further emphasizes an internal decision that impacts the structure of compensation within the company. This decision relates to employee motivation and performance management, which are also inherently internal processes.

In contrast, external events involve interactions with outside entities, such as customers or suppliers, while routine events pertain to sequences of tasks that regularly occur in the business lifecycle. Time-triggered events generally relate to specific timing or schedule-based activities, which are not the main focus in this particular scenario.

Therefore, the emphasis on the internal nature of these business processes is what makes the choice of internal business events the most fitting response.