Which of the following statements are correct regarding measuring business processes?

The correct answer regarding measuring business processes is that performance measures can be from an external viewpoint. This is important because external viewpoints offer valuable insights into how a business process is perceived in the context of the market, competition, and customer expectations. Understanding performance from this angle allows organizations to benchmark their processes against industry standards and competitor performance, which is crucial for identifying areas for improvement and ensuring customer satisfaction.

External performance measures typically involve customer feedback, market analysis, and other metrics that reflect how the process is performing in the broader market environment. These insights can guide strategic decisions and help align business processes with customer needs and market trends, ultimately leading to enhanced competitiveness and service quality.

In contrast, measuring performance solely from an internal viewpoint may not capture a complete or evolving picture of the business's effectiveness. While internal measures are important for assessing efficiency and productivity within the organization, external measures broaden the perspective to include how well the business meets external demands and expectations. This multifaceted approach to measurement is essential for comprehensive business process management and improvement.