Which of the following pairs correctly represent the outcomes of poor and good processes?

The answer accurately reflects the principles of effective business processes. Good processes are characterized by efficiency and effectiveness, which typically result in lower operational costs due to streamlined activities and reduced waste. This efficiency also contributes to higher customer satisfaction, as a well-designed process meets customer needs more effectively and delivers products or services in a timely manner.

By optimizing processes, organizations can minimize resources used while maximizing output quality, which aligns directly with achieving low costs and high satisfaction levels. This connection between good processes, cost management, and customer satisfaction demonstrates the crucial role of process modeling in business operations.

In contrast, the other statements illustrate misunderstandings of process outcomes. For instance, associating poor processes with low costs contradicts the reality that inefficient processes usually incur higher costs, as they often require more resources to fix errors or manage inefficiencies, leading to frustration and dissatisfaction among customers. Hence, the proper alignment of good processes with low costs and high satisfaction supports a foundational understanding of how effective business processes are configured to drive organizational success.