Which factors are recommended to be considered before embarking on a business process improvement project?

The approach to business process improvement is comprehensive and involves examining multiple factors to ensure a thorough understanding of where improvements can be made. While considering the process view and external environment is indeed crucial, it is essential to recognize that a well-rounded analysis often includes all the factors mentioned.

The "as is" model and the "to be" model, for instance, are critical as they provide a benchmark for understanding the current state of processes and envisioning the desired future state. This helps in identifying gaps and areas where improvement is needed.

Furthermore, the organisational context and functional view of the organisation give insight into how different departments and processes interrelate, which is vital for understanding potential impacts of any changes made during the improvement project.

By encompassing the process view and external environment, including customer needs and competitive landscape, one can better align the improvements with strategic goals and market demands.

In summary, while each factor contributes significantly to the success of a business process improvement project, considering all the factors together provides a more holistic perspective and leads to more effective outcomes.