Which characteristic is true about 'Customers' in business processes?

Customers play a pivotal role in business processes, and one of their defining characteristics is that they may request products or services. This interaction is fundamental because it initiates many business processes. When customers express their needs, it drives organizations to design and implement processes that fulfill those demands effectively. This requirement not only aids in the creation of offerings that meet market needs but also facilitates communication and feedback between the business and its customers, promoting a customer-centric approach.

The nature of customer interactions with businesses is varied, yet their ability to request products or services is a foundational characteristic that underscores their importance in the operational framework of any organization. This dynamic is essential for understanding how businesses cater to their target market and adapt their processes accordingly.