What refers to a high-level set of processes meant to deliver benefits to customers?

The concept of a high-level set of processes designed to deliver benefits to customers aligns closely with the methodology of Value Stream Mapping. This approach encompasses all the activities, both value-adding and non-value-adding, that are involved in delivering a product or service to the customer. By visually representing these processes, Value Stream Mapping helps organizations identify areas for improvement, eliminate waste, and enhance overall efficiency.

Focusing on delivering customer benefits, Value Stream Mapping emphasizes not just the processes themselves but also the outcomes that these processes generate for customers. It provides a comprehensive overview of how value flows through an organization, making it a crucial tool for those aiming to optimize their business operations in a customer-centric way.

In contrast, the other options like an enterprise view, the functional view, and the event view represent different ways to analyze or interpret business processes but do not specifically highlight the focus on delivering customer value as effectively as Value Stream Mapping does.