What process is described by the following statements: helps in deciding which COTS package to procure and highlights the need to scale back the To-Be process?

The process described focuses on identifying the differences between the current state of a system or process and the desired future state, particularly in the context of procuring Commercial Off-The-Shelf (COTS) packages. Gap analysis plays a crucial role in this scenario, as it helps stakeholders understand where existing processes fall short of requirements and what needs to change to align with the capabilities of the COTS solutions being considered.

By conducting a gap analysis, organizations can accurately evaluate the functionalities they require from a software package against what the package offers. This evaluation can also reveal areas where the desired future state (referred to as the To-Be process) may be too ambitious or misaligned with what is realistically achievable. Understanding these gaps allows decision-makers to make informed choices about how to adapt processes and software solutions to create a more feasible implementation strategy.

This analysis is vital in guiding procurement decisions and ensuring that selected packages not only fit the organization’s needs but also offer practical scalability options. Consequently, gap analysis emerges as an essential tool for organizations striving to bridge the gap between current capabilities and future requirements.