What process identifies tasks in the To-Be process that require IT support?

The process that specifically identifies tasks in the To-Be process that require IT support is known as Gap Analysis. This analytical technique is used to evaluate the differences between the current state of a business process (the As-Is state) and the desired future state (the To-Be state).

In conducting Gap Analysis, practitioners assess which tasks can be improved or enhanced with the use of information technology. This analysis helps organizations identify areas where IT resources can provide significant benefits, streamline tasks, or enable new capabilities that were not possible in the current process. Therefore, it is essential in aligning IT resources with business objectives and ensuring that the transition to the new process effectively meets users' needs and expectations.

While other methods such as Scenario Analysis, Task Analysis, and Critical Analysis may involve evaluating different aspects of business processes, they do not primarily focus on identifying specific tasks within the To-Be process that necessitate IT support in the same systematic way that Gap Analysis does.