What does the Redefining Boundaries strategy in business process improvement involve?

The Redefining Boundaries strategy in business process improvement focuses on fundamentally altering the scope or extent of certain tasks and activities within a business process. This can involve extending tasks through outsourcing, where certain operations are delegated to external providers, or reducing tasks by eliminating unnecessary steps or integrating advanced technology that streamlines operations. This strategy is particularly effective for re-evaluating existing workflows and determining how they can be optimized through changes in task management.

By redefining boundaries, organizations can gain a clearer perspective on what processes are essential and how their execution can be adjusted to increase efficiency and effectiveness. This approach allows businesses to adapt to competitive pressures, innovate their service offerings, and potentially lower operational costs. In contrast, other strategies may focus on aspects such as reliability, resource management, or consolidation of tasks, which do not capture the essence of altering the core boundaries of the processes involved.