What does the functional view of an organisation predominantly represent?

The functional view of an organization predominantly represents the organizational chart. This perspective focuses on the structure of the organization, illustrating how various functions and departments are arranged and how they relate to one another. An organizational chart typically shows hierarchical relationships, roles, and responsibilities within the organization, making it easier to understand how different parts are organized and interact with each other.

This view is essential for identifying key functions and understanding how work is divided among departments, as well as pinpointing roles within those functions. By having a clear picture of the organizational structure, stakeholders can better analyze workflow, communication pathways, and the authority within the organization, which is fundamental for effective management and process improvement.

The other options, while important in their own right, do not primarily represent the structural aspect of the organization. The reaction to events, tasks within a process, and customer service levels can be influenced by the organizational structure, but they do not encapsulate what is meant by the functional view as effectively as an organizational chart does.