What do 'Actors' and 'Customers' have in common in a business process?

The correct answer highlights the concept that both 'Actors' and 'Customers' have the potential to influence and drive process performance within a business context. Actors are typically individuals or entities that participate in a process, contributing actions that can affect its efficiency and success. Customers, on the other hand, are the end-users or recipients of the process's output and their needs and feedback can significantly lead to adjustments in how processes operate to enhance satisfaction and performance.

This linkage to process performance is crucial because understanding the roles and influences of both parties allows organizations to optimize their business processes. By aligning processes with customer expectations and improving the contributions of actors, companies can enhance overall outcomes and effectiveness.

While other options touch on relevant aspects, they do not accurately capture the shared focus on performance impact. For instance, the idea of engaging externally does not encompass the broader influence on process performance. Similarly, the notion of creating processes from scratch doesn't apply to the nature of actors and customers within existing business frameworks, and calling them interchangeable terms overlooks the distinct roles they play in business dynamics.