In the "Harmon" model, what is generated by the Customers?

In the "Harmon" model, customers play a crucial role by generating requests. This concept emphasizes the perspective of customers driving the demand for products or services within a business process. When customers initiate requests, they signal what they need or expect from the organization, which in turn influences how resources are allocated and processes are structured to fulfill those needs.

This dynamic interaction highlights the importance of understanding customer needs as a central component of the business process modeling, ensuring that the organizational response is aligned with those requests. Through this framework, businesses can effectively respond to customer demands and adapt their offerings to better serve their audiences.