A charity sources products from a local farmer to prepare meals for distribution. How should this be described on a Harmon's organizational model?

In Harmon's organizational model, the primary focus is on understanding the crucial roles of various entities in the overall business process. When referring to customers within this context, it’s important to identify who directly benefits from the service or product being offered.

In this scenario, the local disadvantaged residents are the end recipients of the meals prepared by the charity. This makes them the primary customers, as they are the ones who receive the benefit of the charity's efforts. Recognizing them as customers highlights the charity's mission to address the needs of this specific group, reinforcing the purpose and impact of the charity's activities.

While suppliers, such as the local farmer and community volunteers, play essential roles in the logistics and operation of the charity, the designation of "customer" is specifically reserved for those directly served by the organization's outputs. Hence, identifying the local disadvantaged residents as customers aligns with Harmon's model, where understanding customer needs and relationships is pivotal to shaping effective organizational processes.